Terms and conditions

Last updated: October 2026

About us

This website is operated by Kareo 6 Medical Ltd, registered in England and Wales (company number 6956746), registered office 1401 Pershore Road, Birmingham, B30 2JR, United Kingdom. Our VAT number is GB 165 7730 84.

Ordering

When you place an order you will receive an email acknowledging it. A contract is formed when we email you to confirm that your order has been dispatched. We may decline an order, for example if an item is out of stock or a price was shown incorrectly; if so, we will tell you and refund any payment.

Prices and payment

All prices are in pounds sterling and include VAT where applicable. Delivery charges are shown before you pay.

Marketplace sellers

Some products are sold by our sister company or by other approved sellers. The seller of each product is shown on its page. Your contract for that product is with that seller, and the same delivery, returns and refund terms apply.

Medical devices

Medical devices sold on this website are intended for home monitoring and general use. They do not replace advice from a doctor, pharmacist or other qualified healthcare professional. Always read the instructions supplied with the device.

Delivery and returns

Please see our delivery information and returns and refunds pages.

Your rights

Nothing in these terms affects your statutory rights as a consumer.

Law

These terms are governed by the law of England and Wales.