Returns and refunds

Last updated: October 2026

Changed your mind?

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at admin@kareo6medical.co.uk with your order number. You then have a further 14 days to send the item back to us.

• Items must be returned unused, in their original condition and packaging.
• You are responsible for the cost of returning items when you have changed your mind. We recommend using a tracked service.
• We may reduce your refund if an item has been used or handled more than necessary to inspect it.

Items we cannot accept back

For health protection and hygiene reasons, we cannot accept the return of sealed items once the seal or packaging has been opened after delivery. This includes, for example, loofahs and bath sponges, toilet seats, blood glucose test strips and lancets, and any medical device parts that come into contact with the body. This does not affect your rights if the item is faulty.

Faulty or damaged items

If an item is faulty, damaged or not as described, please contact us. Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of delivery, and to a repair or replacement after that. We will cover the cost of returning faulty items.

Refunds

We will refund you to your original payment method within 14 days of receiving the returned item (or proof that you have sent it back). If you cancel the whole order, we will also refund the standard delivery charge you paid.

Returns address

Kareo 6 Medical Ltd
1401 Pershore Road, Birmingham, B30 2JR, United Kingdom

Your statutory rights are not affected.